If you need to record your incoming and outgoing business calls, then you need SmartRecord. Designed to meet legal and regulatory requirements, it is an affordable and secure web-based system that offers all the necessary functions but without the need for expensive hardware or software.
SmartRecord lets you record incoming and outgoing calls on pre-determined extensions. These are then securely transferred to a web server, archived and made available to chosen users via a permission-based interface.
Easy to use – SmartRecord offers a simple ‘point and click’ interface, choice of tools and filters, and clear dashboard. It’s also extremely flexible and you can tailor many of the features to your precise needs.
- Meets numerous regulatory requirements including those set by the FSA, MiFID, PCI DSS, and Sarbanes-Oxley.
- 256-bit encryption and MD5 fingerprint allow recordings to be used in court of law.
- Recorded calls are available to system users with your permission only.
- The service provider (voxclever) is barred from playing back your customers’ calls.
- Call files can be encrypted to provide tamper-proof recording.
- Reports let you view recorded calls, and calls in progress.
- Call monitoring plus ‘barge’ and ‘whisper’ functions.
